The information below concerns customers in the European Union only.
For customers outside the EU, please go here.
Order processing
Successfully placed orders will receive an order confirmation with the order details. If you do not receive this email, please check your spam folder or contact us for confirmation at order@eldvarm.com.
Please make sure to enter the correct delivery address. We are not responsible for non-delivery due to errors in the provided address. If an order is returned due to an incorrect address, we will refund the original order, excluding all shipping charges and fees incurred as a result of the return.
Delivery Time
Estimated delivery time is, but not guaranteed to, 7 to 10 business days. Please note we are not responsible for shipping carrier delays.
Once your order has been shipped you will receive an email from us with a link to track your order.
Where do we ship to?
At the moment we ship to EU countries, Norway, Switzerland, the UK and the US (mainland). If you live in any other country, please email us at order@eldvarm.com
Shipping Charges
Delivery address in the EU: We offer free shipping on all orders over 250 EUR. For orders under this value, you will be shown the shipping cost before checkout. If you live outside of the EU, please visit this page.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need to provide your order number, sent to your given email address.
To start a return, contact us at order@eldvarm.com. If your return is accepted, we will send you instructions on how and where to send your package. You will need to send back the product at your own cost, and with a delivery service of your choosing. We suggest you get a receipt and a tracking ID from the delivery service, as it makes it easier to track the return shipment if needed.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at order@eldvarm.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. To start a claim, please contact us at order@eldvarm.com.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. If a shipping cost was applied, this will not be refunded. Please keep in mind it may take some time for your bank or credit card company to process and post the refund.
Unclaimed package
If a package remains unclaimed within 14 days after delivery, Eldvarm reserves the right to charge a handling fee to cover the return shipping fee and freight companies’ administrative costs. Eldvarm will refund the unclaimed packages, but we will not pay back the shipment cost and handling fee.