We ship to many countries worldwide, including across Europe and to the US and Canada. Full details are on our Shipping page.

Available delivery methods are shown at checkout and vary depending on your location. For a full overview, visit our Shipping page.

Shipping is calculated at checkout based on your location. For an overview, visit our Shipping page.

Estimated delivery times are displayed at checkout based on your location. If you need your order by a specific date, please contact us before placing your order and we will do our best to help.

Yes. All applicable duties and taxes are included in the price you pay at checkout. There are no additional charges on delivery.

As soon as your order is on its way, we will send a tracking link to the email address used at checkout. If you cannot find it, check your spam folder or contact us with your order number.

What a lovely gift! Enter the recipient’s address as the delivery address at checkout. If you would like a personalised gift note included, contact us when you place your order and we will take care of it.

You can also purchase through one of our authorised retailers worldwide. Use our Store Locator to find one near you. If you are having difficulty with the website, contact us and we will be happy to help.

We are not able to take orders by phone or WhatsApp, but you are always welcome to contact us if you need help before placing an order online. You can also purchase through one of our authorised retailers. Use our Store Locator to find one near you.

Please check your spam or junk folder first, as confirmation emails can sometimes be filtered. If you still cannot find it, contact us with your name and the email address you used, and we will look into it.

Please contact us as soon as possible. We will do our best to amend your order before it is processed, but we cannot guarantee changes once fulfilment has begun.

Please contact us as soon as possible with your order number and the correct address. We will do our best to update it before your order is dispatched, but we cannot guarantee changes once fulfilment has begun.

We accept all major credit and debit cards. Additional payment options, where available, are shown at checkout.

If you need to change or cancel your order, please contact us as soon as possible. We will do everything we can to help, but once fulfilment has begun we may not be able to make amendments.

EU customers have 30 days from delivery to request a return. Items must be unused and in their original packaging. Outside the EU, all sales are final. Full details in our Returns policy.

We are sorry to hear this. Please contact us with your order number and clear photos of the damage or defect, and we will arrange a resolution as quickly as possible.

We are sorry to hear that. Please contact us with your order number and a photo of what you received, and we will arrange a replacement or correction as quickly as possible.

Your receipt is included in your order confirmation email. If you need an invoice, contact us with your order number and we will send it.

Eldvarm products are made from steel, brass, leather and wood, depending on the collection. You can read more on our Materials page.

Our products are available in a range of colours and finishes. You can see the full overview on our Finishes page.

RAL references for all our powder-coated finishes are listed on our Finishes page.

Our products are made in small specialist workshops in Europe, combining skilled craftsmanship with considered design. Production runs are deliberately small to maintain quality.

Product dimensions are listed on each product page. If you are unsure which option suits your fireplace, contact us and we will be happy to help.

Our products are designed by a small group of international talented designers. You can read more about them on our Designers page.

Some tools are available individually as well as in sets. Check each product page for the options available. If you cannot find what you are looking for, contact us.

We do not currently offer custom finishes on individual orders. For larger project or contract enquiries, contact us and we can discuss what may be possible.

Our products are sold as designed, and we are not able to offer mixed finishes on a single piece. That said, many of our collections work well together across colourways. If you have a specific combination in mind, feel free to contact us.

From time to time we retire products or colourways to make room for new designs. If you are looking for something you can no longer find on the site, contact us and we will let you know if it is still available anywhere.

Our products are made from natural materials including leather, brass, steel and wood, crafted in small specialist workshops across Europe. We believe in making things well and making them last. You can read more about our approach on our Materials page.

Most Eldvarm products are designed for indoor use, but we do have a range of outdoor products. If you are unsure whether a specific product is suitable for outdoor use, contact us and we will be happy to advise.

Each product page shows live stock availability. If an item is out of stock, you will see this clearly on the page. You are welcome to contact us to ask about restock timelines.

Spare parts are available for a number of our products. You can browse everything we currently stock on our Spare Parts page.

Caring for your Eldvarm pieces will keep them looking their best for years to come. Each material has slightly different needs. Visit our Care Guide for full guidance on steel, brass, wood, and leather.

Wood handles should be kept dry and wiped clean with a dry or lightly dampened cloth. Avoid prolonged contact with water or cleaning products. Occasionally treating oiled walnut with a small amount of furniture oil will help it maintain its colour and condition. Full details on our Care Guide page.

Yes, and we think that is part of what makes them special. Brass, vegetable-tanned leather and wood will all change subtly over time. You can read more on our Materials page.

We recommend wiping steel and powder-coated surfaces with a dry or lightly damp cloth. Avoid abrasive cleaners, solvents, or anything acidic, as these can damage the finish over time. Full details on our Care Guide page.

Minor surface marks on powder-coated steel can sometimes be buffed gently with a soft cloth. Deeper scratches are harder to repair at home. If a product has been damaged and you would like advice, contact us.

Wipe tools down after use with a dry cloth while still warm but not hot, or once fully cooled. For heavier soot build-up, a slightly damp cloth can be used on steel surfaces. Avoid getting water on leather or wood elements.

Yes. To get the most out of your set and avoid damage, the tools should be hung in a specific order. See our full guide here.

Yes. We have a trade and project programme for interior designers, architects, and other design professionals. Get in touch to discuss your project and we will take it from there.

If you are interested in featuring Eldvarm products in a shoot or publication, get in touch and we will be happy to discuss.

Use our Store Locator to find authorised retailers near you.

We work with a carefully selected group of retailers. If you are interested in stocking Eldvarm, we would love to hear from you. Get in touch and tell us a little about your store.

Use our Store Locator to find authorised retailers near you.